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ScaleFrames

02: Capture the enquiry

Missed call to SMS

When a call is missed, an immediate text acknowledges the enquiry so it does not go cold. The customer can reply with what they need, and you get a structured follow-up opportunity.

Missed call to SMS

A real-world scenario

You are serving a customer, in a meeting or away from the desk. A missed call should still give the caller a clear way to explain what they need.

What it does

  • Detects a missed call
  • Sends an immediate SMS acknowledging the enquiry
  • Lets the customer reply with what they need
  • Gives you a structured follow-up opportunity
  • Works alongside your existing number

What it does not do

  • Guarantee that every missed call becomes a job
  • Replace answering the phone when you can
  • Work without a working phone number

Who it is for

Your audience, offer and customer journey define the approach. Start with a clear need and agree the scope before production.

Who it is not for

Businesses that already have full-time reception and never miss a call.

What is included

Missed call to SMS

  • Missed-call detection
  • Automated SMS acknowledgement
  • Reply capture path
  • Setup on your existing number

Setup process

  1. 01Confirm your number and provider
  2. 02We configure the missed-call trigger
  3. 03We agree the SMS wording with you
  4. 04Test with a sample missed call
  5. 05Go live

Must already be in place: A working website makes follow-up easier, but is not strictly required.

Missed-call cost calculator

Enter your own numbers

Potential opportunity at risk

Estimated opportunity based on the numbers you entered. This is not guaranteed revenue.

Weekly opportunity

€480

Monthly opportunity

€2,078

Annual opportunity

€22,080

Low: €13,248 · High: €30,912

Assumptions used: 4 missed calls/week × 60% genuine × 25% close rate × €800 avg job, over 46 working weeks.

FAQ

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